Urban Ink Returns and Refunds Policy:

At Urban Ink, we are committed to delivering high-quality, custom-made products that reflect your unique style. Each item you order is carefully crafted by our trusted partner, Printful, specifically for you. Due to the personalized nature of our products, we handle returns and refunds with care to ensure fairness for both our customers and our production team.

Returns:

Because every item is made for you when you order, we generally only accept returns for items that arrive damaged, defective, or with a printing error. We kindly ask that you thoroughly review your order details, including size and color, before completing your purchase, as we are unable to accept returns for issues related to personal preference.

Exchanges:

We understand that sometimes things don’t go as planned. If you receive an item that is damaged, defective, or has a printing error, we’ll gladly replace it. To initiate an exchange, please contact us within 30 days of receiving your order with details and photos of the issue.

Refunds:

Refunds are available for items that cannot be replaced due to damage or defects. Once we confirm the issue, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that refund processing times may vary depending on your payment provider.

How to Start a Return or Exchange

To start a return or exchange, simply reach out to our customer service team with your order number and a brief description of the issue. We’re here to assist you every step of the way.