At Urban Ink, your satisfaction is our priority. We partner with Printful to create custom, high-quality products tailored just for you. Since each item is made to order, we handle returns on a case-by-case basis. Generally, returns or exchanges are only accepted for items that arrive damaged, defective, or with a printing error. Unfortunately, we cannot accept returns for size, color, or personal preference, so please double-check your order before completing your purchase.

If you believe your product qualifies for a return or exchange, we’re here to help! For full details on our returns policy, including how to initiate a return, click here

You can find a size guide here.

At Urban Ink, we operate using a print-on-demand model, which means that each product is only printed after an order is placed. This approach helps us to avoid overproduction and reduce waste, as we only create what’s needed, when it’s needed. While this method is more environmentally friendly, it can lead to slightly longer processing times compared to traditional methods where items are pre-made and stored in bulk.

By choosing print-on-demand, we’re able to significantly cut down on excess inventory and minimize our carbon footprint. We understand that the wait can be a bit longer and are sorry for any inconvenience caused, but we’re committed to ensuring that the products you receive are made with care and with the planet in mind.

Click here to find out!